by Stan Phelps | Nov 22, 2022 | Purple Goldfish
Each November we celebrate World Kindness Day. In the book Purple Goldfish 2.0, I explored how there are three different types of acts of kindness in business: 1. Random Acts of Kindness – the 1.0 kind. Good deeds or unexpected acts. They are usually one-off,...
by Stan Phelps | Sep 8, 2022 | Uncategorized
We don’t realize how much “little things” mean to others. Catherine Pearson shares the story of Erin Alexander in a recent article in The New York Times: “In late August, Erin Alexander, 57, sat in the parking lot of a Target … and wept....
by Stan Phelps | Jun 21, 2022 | Purple Goldfish
Great customer service story from Chewy. And what I love the most is that it’s not a random act of kindness from the brand.My friend Joshua Crum shared a tweet from Anna Brose. She tweeted this on Tuesday night:”I contacted @Chewy last week to see if I...
